As Santa Cruz County is bracing for the first official case of the 'Swine Flu' virus, we at PUMP'd are being pro-active by enforcing a new policy that prohibits anyone (child or adult) exhibiting allergy, cold and/or flu-like symptoms from entering our facility.
There is nothing more important to us than our customers health and safety. It is for this reason that we are more aggressively enforcing our wellness policy.
If you or anyone you know is planning a visit to PUMP'd, please ensure their wellness.
Anyone who has a runny nose or is coughing and sneezing will be asked to leave. No exceptions.
We apologize in advance if this appears to be an extreme precaution. We simply do not want to contribute to the spread of this potentially fatal virus.
This choice was made with our customer's best interest in mind.
-Pump'd Management
Tuesday, April 28, 2009
Friday, April 24, 2009
Balloon Artistry Comes to PUMP'd
In an on-going effort to become a one-stop-shop for all of your party needs, we have just worked out an arrangement with Greg Grio of Party Time Balloons.
Greg has been a Balloon Twister since 1999. He has worked extensively throughout the Gilroy area and has dazzled kids and adults at countless events: Birthday parties, weddings, anniversaries and Grad-Nites. He's also provided his services to the Make-A-Wish Foundation and MACSA
He is one of the fastest and creative balloon guys you will ever see!!
From balloon animals, fairy wings, hats and swords to your favorite comic book or cartoon hero, Greg does it all.
Add Greg's services to help make your next party unforgettable .
Friday, April 17, 2009
We need your Yelp!
That's right, Yelp. For those of you not familiar, Yelp.com is a site where people can rate and review businesses they frequent to share their experiences with others in the Yelp community.
Many people use this service to help them decide whether or not to try a new restaurant, hair stylist, dentist or indoor family entertainment center.
We would appreciate it if you could spend a few minutes and give us either a "Star" rating and/or a review of your experience at PUMP'd -- be it good or bad.
We will use your experiences and feedback to help improve our service.
Also, we recently created a few e-coupons for $2 off an Open Jump admission. Either of the following links will provide the offer:
https://pumpd.pcsparty.com/
or
http://www.merchantcircle.com/coupon/Pumpd.831-761-5321/display/265702
Your input is extremely valuable to us. We appreciate your business and support.
Many people use this service to help them decide whether or not to try a new restaurant, hair stylist, dentist or indoor family entertainment center.
We would appreciate it if you could spend a few minutes and give us either a "Star" rating and/or a review of your experience at PUMP'd -- be it good or bad.
We will use your experiences and feedback to help improve our service.
Also, we recently created a few e-coupons for $2 off an Open Jump admission. Either of the following links will provide the offer:
https://pumpd.pcsparty.com/
or
http://www.merchantcircle.com/coupon/Pumpd.831-761-5321/display/265702
Your input is extremely valuable to us. We appreciate your business and support.
Tuesday, April 7, 2009
PUMP'd Policy Enforcement
This is the type of post we hoped to never make. However, we have to stick to our guns and ensure we provide as safe and clean of an environment as possible for our guests and customers.
We've had issues recently with people not following two basic PUMP'd policies. We wanted to let everyone know we are strictly enforcing our "No Outside Food/Drink" and "Parental Supervision" policies. Management has tried to be accommodating and some customers have taken advantage of our hospitality.
As of this posting, we will ask anyone we see with outside food or drink to pack up their food and finish eating in our lobby or parking lot with their children. The only exception to this applies to babies/toddlers that are bottle fed.
We sincerely apologize for any inconvenience. The resulting messes and spills we have uncovered while cleaning each day are far too common and are very costly. Again, as a new upstart business, we want to maintain the cleanliness of our facility (including the carpeting and soft play items) as well as keep our admission price reasonable. Thank you for your cooperation on this policy.
We also strictly enforce the policy of parent/guardian supervision during "Open Jump." We have allowed customers in the past to leave the building for a minute or two (forgot something in the car, make a call, etc.) -- while leaving their children to play inside. Recently, we had a parent claim he was running out to the car for something. After 15 minutes, PUMP'd staff went to look for him to see if he was OK; he was nowhere to be found. He left 5 children at PUMP'd unsupervised! Thankfully the children were cooperative and we located the adult and he returned. But needless to say, this is unacceptable.
The laundry-list of scary scenarios are too numerous to ramble off, and we feel we should not put the children nor the staff of PUMP'd in that risky situation again. Beginning today, if an adult needs to leave the building for a moment, we respectfully ask that they take their children with them.
Again, our policies are in place to maintain a fun, safe and clean environment for all of our customers and guests.
We welcome any comments or feedback.
We've had issues recently with people not following two basic PUMP'd policies. We wanted to let everyone know we are strictly enforcing our "No Outside Food/Drink" and "Parental Supervision" policies. Management has tried to be accommodating and some customers have taken advantage of our hospitality.
As of this posting, we will ask anyone we see with outside food or drink to pack up their food and finish eating in our lobby or parking lot with their children. The only exception to this applies to babies/toddlers that are bottle fed.
We sincerely apologize for any inconvenience. The resulting messes and spills we have uncovered while cleaning each day are far too common and are very costly. Again, as a new upstart business, we want to maintain the cleanliness of our facility (including the carpeting and soft play items) as well as keep our admission price reasonable. Thank you for your cooperation on this policy.
We also strictly enforce the policy of parent/guardian supervision during "Open Jump." We have allowed customers in the past to leave the building for a minute or two (forgot something in the car, make a call, etc.) -- while leaving their children to play inside. Recently, we had a parent claim he was running out to the car for something. After 15 minutes, PUMP'd staff went to look for him to see if he was OK; he was nowhere to be found. He left 5 children at PUMP'd unsupervised! Thankfully the children were cooperative and we located the adult and he returned. But needless to say, this is unacceptable.
The laundry-list of scary scenarios are too numerous to ramble off, and we feel we should not put the children nor the staff of PUMP'd in that risky situation again. Beginning today, if an adult needs to leave the building for a moment, we respectfully ask that they take their children with them.
Again, our policies are in place to maintain a fun, safe and clean environment for all of our customers and guests.
We welcome any comments or feedback.
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